Tel:0800 988 1603


Call 0800 988 1603 or Skype

Terms & Conditions

Saxons Motorhomes is a trading name of Saxons, Practical Car and Van Rental.

FAQ
  • Drivers

    On collection of the Motorhome all drivers will need to present their drivers licence, and a share code, The main driver also needs to bring 1 additional forms of identification, a id showing name and current address e.g. bank statement.

    Drivers must be aged between 25 and 70, and held a full licence for a minimum of 5 years and be in good health. Any endorsements (points) showing on a licence will be considered on an individual basis, normally 3-6 points for speeding or traffic signal violations will not create a problem.

    For visitors from abroad, licences need to be in English or an International driving permit needs to be presented with your national licence.

    In addition to the main driver for a small charge, we are able to insure up to 2 further drivers on production of acceptable licences.

  • Insurance

    Our Motorhome has comprehensive insurance on the UK mainland for the named drivers listed on the hire agreement for the period of the rental please note this does not cover your personal property and you are advised to arrange holiday insurance.

    Rentals to Ireland or Western Europe are not a problem, we need to know in advance and you will need to purchase our overseas travel pack.

    If you are late in returning the Motorhome, a penalty of £75.00 per/part hour will be charged, this is partly to cover extending the insurance to avoid you driving uninsured and as compensation for the inconvenience caused to arranging a Motorhome for the next customer.

    The driver is required to lock all windows, skylights and doors when leaving the vehicle unattended. The ignition key must be removed when the Motorhome is not being driven.

    A £750 damage deposit will need to be paid before the start of the hire. If the Motorhome is returned undamaged with a full inventory, full of fuel, reasonably clean with the waste water and toilet empty the deposit will be returned immediately on return of the Motorhome.

    In the case of accident or damage your liability is up to £750 per accident or incident but in the case of theft or write off  and overhead damage you will be liable for up to £1500.

    Damage caused to tyres/wheels, wing mirrors, glass, underside of the vehicle or overhead damage (defined as over 6feet/1.85metres) or the filling up with the wrong type of fuel will be the hirers responsibility.

    Whilst moving all windows, skylights and doors must be securely closed.

    In the case of damage due to negligence or in the case of damage to the interior, the full cost of rectification will be charged.

  • Booking

    Bookings can be made on line, by phone or in person, our booking form must be completed and a deposit of £200 per week will need to be paid within 7 days of your initial request. Confirmation of your booking will then be posted or emailed. Staged deposits can be arranged for longer bookings.

    The balance of the rental costs will need to be paid 6 weeks before the start of your hire.

    Before Hire the damage deposit of £750 will need to be paid by secure link.

  • Cancellations

    If the cancellation is more than 6 weeks prior to your booking, you will forfeit your deposit.

    If you cancel less than 6 weeks before your booking you will forfeit the deposit and any hire fees paid, if we are able to rebook the motorhome we will refund the hire fee for those days re sold less an administration charge of £100 per week.

    We recommend you take out adequate insurance to cover unforeseen cancellation.

    If, on arrival to collect the Motorhome, your licence is unacceptable due to endorsements, defacement or incorrect vehicle categories, no monies will be refunded.

  • Motorhome Collection and Return

    Collections

    The motorhome will be prepared and a member of staff will be made ready for the collection time arranged. Our handovers are made by appointment, we arrange for a member of our motorhome hire staff to present at the pre arranged time to ensure a smooth uninteruped handover.Depending on your previous motorhome knowledge allow between 40 minutes and 90 minutes for your motorhome hire handover.

    On collection

    If its your first time with a motorhome, we would like to spend at least an hour with you running through the fittings, so you feel comfortable and if you feel you need longer that won’t be a problem.

    We will check your documentation and show you round the motorhome to familiarise you with the vehicle and its fittings. We will agree any damage already present and also the inventory of equipment supplied.

    Returns

    Returns need to be be at the time agreed.

    Sorry we do insist on you being punctual, as we want to make sure the vehicle is fully prepared for the next customers use.

    Late returns will incur fees at the rate of £75 per/part hour.

    On return;

    The fuel tank needs to be returned at the same level provided, normally full.

    The waste water empty,

    And the toilet empty and clean a emptying charge will be made if this is not done..

    The motorhome needs to be cleaned  to a resonable standard i.e." how you would expect to find it." a cleaning charge will be made if this is not done.

    The Motorhome will be checked for damage and the inventory for any shortages.

  • Breakdowns

    All our Motorhomes carry full breakdown and recovery cover, in the case of breakdown or accident a 24 hour phone number is provided on the windscreen of the Motorhome.

    The hirer is authorised to spend up to £100 on repairs and will be reimbursed on production of a valid VAT receipt. For amounts above £100 authorisation will need to be obtained from Saxons Motorhome rental.

    In the case of breakdowns, which are the fault of the hirer (e.g. filling with the wrong type of fuel), any costs incurred will be the responsibility of the hirer.

  • Responsibilities and Liabilities

    The hirer is responsible for any traffic offences committed against the road traffic act, parking fines or congestion charges whilst the vehicle is in their charge.

    The hirer is responsible for daily checks to the Motorhome of fluid levels, bulbs and tyre pressures.

    The hirer is responsible for damage to tyres windscreens and overhead damage(damage above 6ft/1.85m).

    The hirer is responsible for locking doors, windows and skylight and fitting the steering lock when the vehicle is left unattended.

    Saxons Motorhome rental can accept no liability for replacement vehicle costs, travel or accommodation costs or consequential losses from a breakdown or accident.

    Saxons Motorhome rental will make every effort to make sure your reserved Motorhome is ready on time, but in circumstances beyond our control where the vehicle is not available and a suitable alternative is unavailable our liability will be limited to refunding the payments made.

    When the vehicle is in motion, passengers must be seated in the designated seats wearing the seat belt provided, the gas must be turned off and any items not bolted down made secure.

    Motorhomes are recreational vehicles and as such we expect the mileage to be covered in the rental to be reasonable for the time the Motorhome is on rent.

  • Animals

    No animals except guide dogs are permitted in our Motorhomes. If you decide to ignore this policy valeting charges will be incurred as will the cost of replacing any items damaged by or from the smell of animals. 

  • Smoking

    Saxons Motorhome Rental operate a strictly enforced No Smoking policy,

    If you decide to ignore this policy valeting charges will be incurred as will the cost of replacing any items damaged by or from the smell of cigarettes, pipes or cigars etc


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